Certificate Level

1. Food Hygiene

   • Follow Food and Beverage Safety and Hygiene Policies and Procedures

2. Front Office Operations 1

   • Provide Bell Services

   • Provide Workplace Safety and Security

3. Housekeeping Operations

   • Provide Related Housekeeping Services

   • Service Guestrooms/Serviced Apartments

4. Professional Development

   • Project a Positive and Professional Image

 

Higher Certificate Level

1. Front Office Operations 2

   • Provide Front Office Services

   • Provide Reservation Services

2. Property Management Systems

   • Apply Software Systems in Hospitality Management

3. Quality Service for Hospitality

   • Apply Upselling and Suggestive Selling Techniques

   • Promote Tourism

4. Restaurant Service Skills 1

   • Interact With and Serve F&B Customers

 

Advanced Certificate Level

1. Communication Skills

   • Facilitate Effective Communication and Engagement at the Workplace

2. Housekeeping Supervision 1

   • Supervise Housekeeping and Laundry Operations

3. Managing Diversity

   • Manage a Diverse Service Environment

4. Managing Guest Experiences in Hospitality

   • Provide Butler Service

   • Resolve Guests/Customers’ Concerns and Feedback

5. Practicum

6. Restaurant Service Skills 2

   • Perform Hosting Duties

 

Diploma Level

1. Basic Revenue Management

   • Apply Principles of Revenue Management

2. Coaching Skills for Supervisors

   • Coach for Service Performance

3. Front Office Supervision

   • Supervise Concierge and Uniformed Services

   • Supervise Front Office Operations

4. Housekeeping Supervision 2

   • Monitor Housekeeping Operations in Rooms, Laundry & Public Area

   • Supervise Public Areas

5. Restaurant Service Skills 3

   • Coordinate Food and Beverage Service

6. Understanding Operational Reports

   • Read and Interpret Operational Reports